Search
Login
This Privacy Policy (“Policy”) transparently explains how Caltex Music LLC (“Caltex Music”, “the Service”, “we”, “us”, “our”) and its affiliates collect, use, disclose, transfer, store, retain, or otherwise process your information when you (“the user”), access or use the Service. We are committed to, and are subject to, the principles on handling personal data as required by the EU. By using the Service, you agree and consent to the practices described in this Policy.
   
This Privacy Policy explains:
   
  • What information we collect from you
  • How we use this information
  • How this information is shared
  • Third-party advertising and analytics
  • How long we retain your information
  • How you can manage your information
  • How we keep your information safe and secure
  • Our cookies policy
  • Our policies for children
  • Links to other sites
  • Compliance with laws
  • Changes to this policy
   
What information we collect from you
   
Caltex Music offers the Service for free with ads (“Free Service”). In order to use the Free Service, you will need to create an account. We may ask you to provide us with certain personally identifiable information (“Personal Information”) that can be used to contact or identify you. Personal Information includes your email address. When you provide this information, this comprises your consent. You can create a Caltex Music account through your Google, Yahoo, or Facebook account (collectively “third-party login account”). If you choose this method, we may receive information from the third-party login account such as your public profile, profile picture, age range, language, email address, and friend list. You can stop sharing the information from the third-party login account with us by removing our access to the third-party login account. When you provide this information, this comprises your consent.
   
How we use this information
   
We use your Personal Information in order to operate your account and provide you with the Caltex Music content and features. Your Personal Information may be used to improve the Service and develop new features. Caltex Music may use your Personal Information and browsing and listening history to track and analyze trends to enhance your experience. We may use your Personal Information to send you notifications or emails that may be of interest to you or that you may have requested from us. These communications may include information about content and service features, opportunities, products, services, events, promotions, discounts, contests, incentives, surveys, and rewards offered by us and select partners.
   
Opting out
   
At any time, you may opt out of receiving any, or all, email communications from us by following the unsubscribe link in any marketing email we send. Caltex Music may use your Personal Information in order to protect your account and provide a safe environment. We may need to contact you to resolve issues, collect payments, and provide assistance with the Service. You may need to verify your identity and confirm that the account belongs to you.
   
How this information is shared
   
At Caltex Music, we want to make sure you are getting the most out of the Service. We may use some of your details and listening history in order to give you a more curated, personalized experience by recommending music, events, services, or products that are appropriate to your interests. Your Personal Information may be shared with third-parties for marketing purposes and for running advertising campaigns. We may employ third-party service providers to facilitate the Service, to provide the Service on our behalf, to perform Service-related functions, or to assist us in analyzing how our Service is used. These third parties may have access to your Personal Information only to perform these tasks mentioned and are obligated to not disclose or use it for any other purpose. We endeavor to ensure that these third-parties are in compliance with the US, EU, and California requirements in regard to Privacy Policy.
   
Third-party advertising and analytics
   
We may use third-party analytics, such as Google Analytics, that collect, monitor, and analyze this data in order to better understand how you use our Service and increase its functionality. We may provide them with non-personally identifiable information, such as your gender, date of birth, and postal code. We do not provide them with your Personal Information. We endeavor to ensure that these third-parties are in compliance with the US, EU, and California requirements in regard to Privacy Policy. We never sell your data.
   
How long we retain your information
   
We store the Personal Information that you provide us for as long as your account is active, so we can keep operating your account. If you choose to delete your account, all of the Personal Information you provided will be deleted. We keep anonymous information about your playback history and your country of residence for accounting purposes. Should you choose to re-subscribe with Caltex Music, you must create a new account with new login credentials.
   
How you can manage your information
   
If you signed up on Caltex Music via a third-party login account, you can unlink your Caltex Music account from the third-party login account, through the third-party service. You can also manage and edit your Personal Information at any time through the “My Profile” section of the mobile and tablet application or through the website. Should you request any of your data, we can access and provide data upon your request. We will provide that data in a transferable and portable format. You can also delete any portion of your account details at any time upon request by sending an email to help@caltexmusic.com.
   
How we keep your information safe and secure
   
Caltex Music takes reasonable measures to protect your information. The security of your information is important to us, but please note that the internet is not a 100% secure environment. While we strive to use commercially acceptable means to protect your Personal Information, we cannot guarantee its absolute security of the transmission or storage of your information. We store your information at both our own premises as well as with the assistance of third-party security service providers. Your information may be transferred to, and maintained on, computers located outside of your state, province, country, or other governmental jurisdiction where the data protection laws may differ from those in your jurisdiction. If you are located outside the United States and choose to provide information to us, please note that we transfer the information to the United States and process it there. Our registration and playback servers are hosted by Amazon AWS. All data on our servers is encrypted. Your information is not shared with anyone else not mentioned in this Privacy Policy.
   
Our cookies policy
   
Cookies are small data files which are sent to your mobile device or computer. We use cookies and similar technologies to collect information and improve our Service. You can instruct your device to refuse cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Service.
   
Our policies for children
   
This site is not directed to any user under the age of 16. If you are under the age of 16, please do not submit any Personal Information or use our Service. Caltex Music does not knowingly collect any Personal Information from children under the age of 16. If you are the parent or guardian of a child under 16 years of age and have become aware of their use of the Service, please contact us at help@caltexmusic.com and we will take the necessary steps to delete their information.
   
Links to other sites
   
The Service may contain links to other websites or applications. Caltex Music does not control or own content on these websites or applications. If you click on such a link, you do so at your own risk. We provide these links only as an added resource for the user experience and therefore, we are not responsible for the content, privacy policies, or practices of the website or application. The Caltex Music Privacy Policy does not apply to any other websites. We strongly advise you to review the Privacy Policies of any other websites or services that you visit.
   
Compliance with laws
   
We will disclose your Personal Information only when required to do so by law or subpoena, if we believe that such action is necessary to comply with the law and the reasonable requests of law enforcement, or to protect the security or integrity of our Service.
   
California Residents
   
As of January 1, 2020, the California Consumer Privacy Act (“CCPA”) gives residents of California certain rights with respect to the processing of their Personal Information and requires us to provide such individuals with certain information. This policy sets forth that we only share Personal Information with third parties for direct marketing purposes if you either specifically opt-in, or are offered the opportunity to opt-out and elect not to opt-out of such sharing. If you do not opt-in or if you opt-out at that time, we will not share your personal information with that identified third party for direct marketing purposes. Caltex Music does not and will not sell your personal information without providing you with advance notice and an opportunity to opt-out of such sale. In addition, we do not offer financial incentives associated with the collection, use, or disclosure of your personal information. To access the information you have submitted to Caltex Music, please visit your Profile. To access additional information, please submit a form in the “Contact Us” section titled “I want to a copy of my data” or send an email to privacy@caltexmusic.com. As a California resident, you also have the right to request that we delete any personal information, subject to certain exceptions. To exercise this right, please submit a form in the “Contact Us” section titled “I want to permanently delete my data” or by sending an email to privacy@caltexmusic.com. Please note that you must have a Caltex Music account in order to access your personal information. If you have already deleted your account, there may not be sufficient information necessary to identify and link your account. In addition, you have the right not to be discriminated against for exercising your rights under the CCPA. For additional information regarding your rights under the CCPA, please visit: https://oag.ca.gov/privacy/ccpa.
   
Changes to this Privacy Policy
   
Caltex Music reserves the right to modify or replace this Policy at any time. If a revision is material, we will notify you before the new Policy goes into effect and you will be given the opportunity to consent to the new Policy.
   
Inquiries or complaints
   
If you have any questions about this Policy, please contact us at help@caltexmusic.com. You may also email us with any complaints at help@caltexmusic.com. Our team will respond to all such complaints. If you are a resident of one of the EU countries listed below, we have an independent dispute resolution body designated to address complaints and provide appropriate recourse free of charge to you. It will be subject to the investigatory and enforcement powers of the US Federal Trade Commission (the FTC). By following the above mentioned, you and Caltex Music agree that it is binding. EU Countries: Austria Belgium Bulgaria Croatia Cyprus Czech Republic Denmark Estonia Finland France Germany Greece Hungary Ireland Italy Latvia Lithuania Luxembourg Malta Netherlands Poland Portugal Romania Slovakia Slovenia Spain Sweden United Kingdom
   
Last updated: December 30, 2019